Tier Three Support Tech
My career in the IT field began toward the end of 2008 as a Proof Operator for United Bank & Trust that then transitioned into the role of Computer Operator. I handled running transactions through the sorting machine, proof checking transactions that were flagged due to not balancing with what was imaged & creating correction tickets when needed, as well as running jobs on the main frame that were needed throughout the day. I was going through training to aid with Help Desk when United Bank & Trust merged with Old National Bank in 2014. I started at ITT Technical Institute in the Fall of 2014 and obtained my Associates Degree in Network Systems Administration in 2016.
I started working for GUT Consulting in January 2016 as a Level One IT Support Technician going to various client sites as well as providing remote support. Since then, I have been involved with several projects, including configuration & deployment of over 150 client computers in the span of a couple of months, several new server configuration & deployment projects, learning & managing mobile device management platforms. Continue to support various clients both remotely & through onsite visits.
Working towards obtaining Microsoft 365 Fundamentals & Modern Desktop Administrator Associate Certifications.